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Return & Refund

After-sales service

If you are not completely satisfied with your purchase from hisuper.com, you can return your item(s) for a full refund within 30 days of confirmed delivery.

Special sales and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.

IMPORTANT - If you would like to return your item(s), please contact us by email:info@hisuper.com or by sending a message on the webpage. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your hiSuper item(s) back for a refund.

Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your hiSuper item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).

Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code you have received from us outside on the box. Do not forget to cover or peel off any existing shipping labels on the box – we do not want the delivery guys to be confused!

If you are returning your item(s) with the return shipping label provided by hiSuper, you may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit ups.com. We strongly advise that if you are returning your hiSuper item(s) with a carrier of your choice that you use a traceable shipping method. Please note that hiSuper cannot be held accountable for returns made that have not reached our Returns Department or returns made without RMA codes.

Depending on your location in relation to our facilities, it may take up to 10 business days for your return to reach the hiSuper Returns Department. Once it is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 14 business days (business days exclude Saturday and Sundays). Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account. Shipping fees are non-refundable.